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The focus of FleaWeb is to ensure that our customers are satisfied. If you are not completely satisfied, you can return the product and we will exchange the product, credit your account or give you a refund depending on our policy explained below. Please contact us on firstname.lastname@example.org or send a WhatsApp to 083-469-1166 in case of a return.
Packaging parcels for returning
Package the products to minimize any damage during transport back to FleaWeb
Parcel must be clearly marked with the:
Name of the sender
Return reference number
All accessories must be returned with the product
Products that you do not want anymore
Products can be returned free of charge, provided:
It is not damaged and unused and have all original labels etc.
All original accessories are included
It is within 7 days of delivery date
Products can not be returned under the following circumstances
Personalized for you and made to your requirements
We will collect the products from you at no additional charge
Products damaged upon delivery
FleaWeb must be notified of a damaged product within 7 days after delivery of the products
We will arrange collection of the products
Upon receipt we will replace/repair the product or credit or refund you.
FleaWeb strive to ensure that only the best quality products are sent to our customers
Where a product does have a flaw that make it not to function in a way that one would reasonably expect, the product will be collected for:
Repair / exchange
Credit / refund
This will depend on stock availability as well as agreement with the customer
The following will not be regarded as defects:
Faults due to normal wear and tear
Damage caused by user abuse
If you received a product from FleaWeb that is defective or of poor quality, we need to be notified as soon as possible but not later than 3 months after delivery of the product.